Privacy Policy

1. Introduction

This Privacy Policy describes how Castle HD (the "App"), developed and operated by RELIABLE MAINTENANCE SERVICES LLC ("we," "us," or "our"), collects, uses, and shares information when you use our Android mobile application available on Google Play.

By downloading, installing, or using the App, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use the App.

This Privacy Policy applies specifically to the Castle HD Android application distributed through Google Play and does not apply to any other websites, applications, or services operated by third parties.

2. Information We Collect

The App and its integrated third-party services may collect certain information to provide functionality, display advertisements, and improve performance. The categories of information collected may include:

Device and App Information

We may automatically collect technical information about your device and app usage, including:

• Device model, manufacturer, and operating system version
• App version and installation source
• Unique device identifiers (such as Android ID)
• Screen resolution and device language settings
• Time zone and general usage timestamps

Log Data and Diagnostics

To maintain and improve the App, we may collect diagnostic information, including:

• Crash reports and error logs
• Performance metrics (app launch time, response times)
• Feature usage statistics
• Session duration and frequency

Advertising Data

The App displays advertisements provided by third-party advertising networks. These services may collect:

• Google Advertising ID (a resettable identifier for advertising purposes)
• Ad interaction data (impressions, clicks, conversions)
• Approximate location derived from IP address (country, region, or city level)
• Information used to serve relevant advertisements based on your interests, where consent is provided

User-Provided Information

The App does not require account registration or login. We do not intentionally collect personal information such as your name, email address, or phone number through the App's core functionality. However, if you contact us for support, we will receive and store the information you provide in your communication (such as your email address and message content).

Support Communications

If you contact us via email for support, feedback, or inquiries, we collect the content of your message, your email address, and any attachments you include. This information is used solely to respond to your inquiry and improve our services.

3. How We Use Data

Information collected through the App may be used for the following purposes:

• Provide and Maintain the App: To deliver the App's core features and functionality, including content retrieval and display.
• Improve and Optimize: To analyze usage patterns, identify bugs, and enhance the user experience through performance improvements and new features.
• Analytics and Diagnostics: To understand how users interact with the App, monitor performance, and diagnose technical issues.
• Display Advertisements: To show advertisements within the App and measure ad performance. Where applicable and with your consent, ads may be personalized based on your interests.
• Fraud Prevention and Security: To detect, prevent, and address fraudulent activity, abuse, and security issues.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
• Customer Support: To respond to your inquiries, feedback, and support requests.

4. Third-Party Services

The App integrates third-party services that may collect and process information according to their own privacy policies. We encourage you to review these policies to understand how your data is handled by each provider.

5. Advertising and Consent (GDPR/EEA)

The App displays advertisements to support its free operation. Advertisements may be personalized or non-personalized depending on your location, consent choices, and applicable regulations.

Personalized vs. Non-Personalized Ads

• Personalized Ads: These ads are tailored to your interests based on your activity, demographics, or other signals collected by advertising networks. Personalized ads are served only where you have provided consent or where permitted by law.
• Non-Personalized Ads: These ads are not based on your past behavior or interests. They may still use contextual information (such as general location or the content you are viewing) but do not rely on personal data profiles.

Consent for Users in the EEA/UK

If you are located in the European Economic Area (EEA), United Kingdom (UK), or other jurisdictions requiring consent for personalized advertising, the App may display a consent dialog when you first use the App or when required. You may choose to consent to or decline personalized advertising. Your choice will be respected by our advertising partners.

Managing Your Advertising Preferences

You can manage your advertising preferences through the following methods:

• Reset Advertising ID: On your Android device, go to Settings > Google > Ads to reset your Advertising ID or opt out of ad personalization.
• In-App Consent: Where applicable, you may be able to change your consent preferences within the App or through the consent dialog.

6. Data Sharing

We do not sell your personal information to third parties. We may share information only in the following circumstances:

• Service Providers: We share data with third-party service providers (such as analytics and advertising partners described above) who process data on our behalf or as part of their own services. These providers are bound by their own privacy policies.
• Legal Requirements: We may disclose information if required by law, regulation, legal process, or governmental request.
• Protection of Rights: We may share information to protect our rights, property, or safety, or the rights, property, or safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

7. Data Retention

We retain information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Analytics and Diagnostic Data: Typically retained for a limited period as determined by our analytics providers' default settings and our operational needs.
• Advertising Data: Retention periods are determined by our advertising partners according to their respective policies.
• Support Communications: Emails and support inquiries are retained for a reasonable period to address your requests and maintain records for quality assurance purposes.

8. Children's Privacy

The App is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at the email address below, and we will take steps to delete such information.

The App is intended for a general audience and may be suitable for users aged 13 and older, consistent with Google Play's content rating guidelines. We encourage parents and guardians to monitor their children's app usage and online activities.

9. Security

We implement reasonable administrative, technical, and physical security measures to protect the information collected through the App. These measures are designed to prevent unauthorized access, disclosure, alteration, or destruction of data.

However, please be aware that no method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. We encourage you to take steps to protect your own data, such as keeping your device software up to date.

10. International Data Transfers

The App and its third-party service providers may process and store data in countries other than your country of residence, including the United States and other jurisdictions. These countries may have data protection laws that differ from those in your jurisdiction.

By using the App, you acknowledge and consent to the transfer of your information to these countries. Our service providers are required to protect your information in accordance with applicable laws and their respective privacy policies.

11. Your Rights and Choices

Depending on your location and applicable laws, you may have certain rights regarding your personal information:

• Opt Out of Personalized Advertising: You can opt out of personalized ads by adjusting your device settings (Settings > Google > Ads) or through consent mechanisms within the App where available.
• Reset Advertising ID: You can reset your Google Advertising ID at any time through your Android device settings.
• Access and Deletion: You may request access to or deletion of your personal information by contacting us at the email address provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.
• Withdraw Consent: Where we rely on your consent to process data, you may withdraw your consent at any time, though this will not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us at: dev@reliablemaintenance.online

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information. Your continued use of the App after any changes to this Privacy Policy constitutes your acceptance of the updated terms.

For significant changes, we may provide additional notice through the App or other means as appropriate.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We are committed to addressing your concerns and will respond to your inquiries as promptly as possible.